Typical job
A property owner reports bed bugs in
A technician inspects the affected areas and discusses the reported bed bug activity. The crew explains treatment options, including whether heat treatment is appropriate, and clarifies the scope needed to assess the work. The owner gets a clearer picture of what the proposed treatment involves and which areas need attention. Sharing where activity has been noticed can help the technician focus the inspection.
Typical job
A resident reports a bald-faced hornet nest
The technician reviews the reported nest location and access conditions before discussing treatment options. The crew considers the tree and surrounding area when explaining the work, rather than treating the report as a general indoor pest issue. The resident learns what the service would address and what access the crew needs. Keep clear of the nest and tell the team where it is located when describing the concern.